We take your privacy seriously. This policy transparently explains how myluky collects, uses, stores, and protects your personal information.
Welcome to the Privacy Policy myluky. This document clearly and transparently explains how we handle the personal information of our platform users. We are committed to protecting your privacy at all times — not merely out of legal obligation, but because it is a core value we hold.
By using the myluky platform, you agree to the practices described in this privacy policy. If you do not agree with any part of this policy, please discontinue use of our platform and contact us for assistance with data deletion.
This Privacy Policy applies to all users who register, log in, or use any service offered by myluky — including the main website, mobile app, online casino, Live Casino, Sports Betting, Slots, and all related services.
Myluky acts as the data controller for all personal information collected through our platform. This means we determine the purpose and method of processing your data, and we are responsible for ensuring that data is managed properly and securely in accordance with international data protection standards.
This policy is written in Bahasa Malaysia to facilitate understanding for our Malaysian users. In the event of any conflict between versions in other languages, the Bahasa Malaysia version shall serve as the primary reference.
Myluky collects various types of information from our users. Below is a detailed explanation of the data categories we collect and the reasons for collecting them:
Myluky uses the data collected for the following purposes. We only process your data when there is a valid legal basis for doing so:
Myluky does not sell, rent, or trade your personal information to any third party for commercial purposes. However, there are limited circumstances where we need to share your data:
We share necessary data with service providers that help us operate the platform — including payment processors, cloud infrastructure providers, and identity verification service providers. All third parties are bound by strict confidentiality agreements and may only use the data for specified purposes.
Myluky will disclose user information to relevant authorities if required by law, court order, or a valid official investigation. In such situations, we will notify you if we are permitted to do so.
In the event of a merger, acquisition, or asset transfer, user data may be transferred as part of that transaction. You will be notified in advance and the option to delete your account will be available.
Myluky uses cookies and similar tracking technologies to enhance the user experience and analyze platform performance. Cookies are small text files stored in your browser when you visit our website.
You can manage cookie settings through your browser. However, disabling certain cookies may affect the functionality of the myluky platform.
Myluky takes data security seriously. We employ multiple layers of technical and organizational protection to keep your information safe:
While we take all reasonable steps to protect your data, no system can guarantee 100% absolute security. In the event of a significant data breach, we will notify you within 72 hours in accordance with international standards.
Myluky retains your personal information for as long as your account is active or as long as it is needed to provide services to you. After account closure, we retain data as required for:
Data that is no longer needed for the purposes above will be securely deleted or anonymized in accordance with our data deletion schedule. You may request further information about specific data retention periods by contacting our team.
As a myluky user, you have the following rights regarding your personal data. To exercise any of these rights, contact our team via live chat:
You have the right to request a copy of all personal data we hold about you. This request will be processed within 30 days.
If the data we hold about you is inaccurate or outdated, you have the right to request a correction. Basic account information can be updated directly in your profile.
You may request the deletion of your personal data under certain circumstances. Such requests will be balanced against our legal obligations to retain certain records.
You may object to the processing of your data for direct marketing purposes at any time. We will honor your choice immediately.
You have the right to receive the data you provided to us in a machine-readable format, and to transfer it to another service provider if desired.
Myluky services are strictly for individuals aged 18 and above. We do not knowingly collect, process, or store any personal information from minors.
If we detect that a minor's data has been collected without our knowledge, we will take immediate action to delete that data and close the associated account. Parents or guardians who believe their child has registered at myluky can contact us for prompt action.
Myluky reserves the right to update or modify this Privacy Policy at any time to reflect changes in our practices, legal requirements, or the technologies we use. The "Updated" date at the top of this document will always reflect the latest version.
For significant and material changes, we will notify you via email or in-account notification at least 14 days before the changes take effect. Continued use of the myluky platform after those changes constitutes acceptance of the updated policy.
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, our team is ready to help. We are committed to responding to every privacy-related inquiry within a reasonable timeframe.
You can reach us via the live chat feature in the myluky app or website, available 24 hours a day, 7 days a week. Our support team speaks English and Bahasa Malaysia and will assist you promptly and professionally.
For formal complaints related to data protection or requests to exercise your rights, please clearly state the type of request you are making so we can direct it to the appropriate person within our organization.
These are not just words — they are the standard we hold ourselves to in every decision we make
All data transmitted between you and myluky is encrypted using 256-bit SSL — the same technology used by leading Malaysian banks to protect online transactions.
Myluky has never sold, rented, or traded your personal information to advertisers or any third party for commercial gain. Your data belongs to you.
You have the right to access, correct, transfer, or delete your data. The privacy settings in your myluky account allow you to easily manage your communication preferences.
The myluky Privacy Policy complies with international data protection standards. Compliance audits are conducted periodically by independent parties to ensure these standards are maintained.
We only collect data that is strictly necessary to provide our services. We do not collect more information than needed, and we do not retain it longer than required.
In the event of any security breach that may affect your data, myluky is committed to notifying you within 72 hours in line with industry best practices.