We believe that healthy gaming starts with self-awareness and informed choices. This page is a complete resource on how to play responsibly with myluky.
Online gaming can be an enjoyable pastime when done responsibly. If you or someone you know is experiencing gambling-related issues, please seek help immediately. Support is available 24/7 through our team.
Responsible gaming means you play as a form of entertainment — not as a way to solve financial problems or escape the pressures of life. It means you are always in control of your situation, not the other way around.
At myluky, we understand that the majority of our players game in a healthy and responsible way. However, we also recognise that gaming can become a problem for some individuals — and we do not want to ignore this reality. That is why we invest seriously in tools, policies, and training designed to ensure our platform does not contribute to harm.
Myluky doesn't just provide safe and fair games — we also actively encourage players to recognise their own limits. Every responsible gaming tool we offer is accessible directly from within your account, with no need to contact anyone or wait for approval. You have full control.
Play only with money you can fully afford to lose
Setting time and money limits before playing
Not chasing losses when luck is not on your side
Balance gaming with other activities, responsibilities, and relationships
Understand that winning is a bonus, not a guarantee
Stop playing when it is no longer enjoyable
All these tools are accessible directly from within your account — no need to contact anyone
Set daily, weekly, or monthly deposit limits based on what you can afford. These limits take effect immediately once set. To reduce a limit, the change applies as soon as you save it. To increase a limit, there is a 48-hour waiting period as a safety measure.
Set a loss limit for a specified period. Once this limit is reached, the myluky system will automatically end your gaming session. Loss limits help ensure your losses never exceed what you planned from the start.
Set a daily time limit for your gaming sessions. As the set time approaches, you will receive an in-game reminder. Once the limit is reached, the session ends automatically to give you the break you need.
Take a break from the platform for 24 hours, 72 hours, 1 week, 1 month, or 3 months. During the break period, you will not be able to access your account or receive any promotional communications from myluky.
For more serious cases, long-term self-exclusion is available for 6 months, 1 year, 2 years, or permanently. Self-exclusion is binding and cannot be reversed before the period ends. This is the most powerful tool we offer.
You can opt out of receiving promotional emails, bonus offers, or gaming-related notifications. This is useful if you feel promotional communications are encouraging you to play more than you want to.
Access the platform via the myluky website or mobile app using your username and password.
Click the profile icon in the top right corner, then select "Account Settings" or "Responsible Gaming".
Choose from deposit limits, loss limits, time limits, cool-off periods, or self-exclusion based on your needs.
Enter your desired limit value or period. Review once more and click "Confirm". Limits that reduce an existing limit take effect immediately.
For most limits, changes take effect immediately. To increase a limit to a more relaxed threshold, there is a 48-hour waiting period as an added layer of protection.
It can sometimes be difficult to recognise on your own when gaming habits have turned into a problem. Here are some warning signs to watch out for — whether in yourself or someone you care about:
Playing with money that should be used for basic needs such as rent, bills, or food
Constantly thinking about gaming even while doing other activities
Lying to family members or friends about how much time or money you have spent on gaming
Chasing losses — trying to recover lost money by continuing to play
Feeling restless, anxious, or distressed when unable to play
Repeatedly failing in attempts to cut down or stop gaming
Neglecting work, family, or social responsibilities due to gaming
Borrowing money or selling assets to fund gaming
Playing as a way to escape problems, sadness, or emotional stress
Answer the following questions honestly. There are no right or wrong answers — this is to help you evaluate your relationship with gaming:
Have you ever played longer or spent more than you originally planned?
Have you ever felt the need to hide your gaming activity from family or friends?
Have you ever borrowed money specifically to fund your gaming?
Has gaming caused conflict or tension with people close to you?
Have you ever failed to meet responsibilities at work or at home because of gaming?
Do you play as a way to escape problems or feel better?
Problem gambling does not only affect the individual — it impacts the entire family and those around them. If you are concerned about someone you care about, you can take the following steps:
Pick a calm moment to talk. Use a caring tone, not an accusatory one. Express your concerns using "I feel..." rather than "You always..."
Share information about available support resources. People are more likely to seek help when they feel supported, not pressured.
Supporting someone with a gambling problem can be exhausting. Make sure you also get the support you need.
If the person is a myluky member, you can contact our support team for guidance on the steps that can be taken.
This is not just a policy — it is a value we live by every day in every product decision
Every decision made by the myluky team takes player well-being into account. Even when this occasionally means reduced short-term revenue, we will not compromise on this.
The myluky team monitors gaming patterns that may show signs of addiction. We will proactively reach out with assistance and information to players we are concerned about — rather than waiting until the problem becomes serious.
All myluky staff who interact with players receive ongoing training on identifying problem gambling and how to respond with empathy and care.
We designed our self-control tools to be easy to find and easy to use. No lengthy or complicated process. You can set a limit in under a minute.
Myluky promotions never target players who are in a cool-off period or under self-exclusion. We also do not use marketing tactics that target vulnerable individuals.
Myluky conducts age verification during registration and the KYC process. Accounts suspected of belonging to underage individuals will be suspended immediately and thoroughly investigated.