Please read these terms and conditions carefully before using myluky's services. By registering or using our platform, you agree to comply with all rules stated here.
This document contains the Terms and Conditions for use of the platform myluky covering all services we offer — including online Casino, Live Casino, Sports Betting, Slots, and all related activities. These terms constitute a binding agreement between you as the user and myluky as the platform operator. If you do not agree with any part of these terms, please discontinue use of our platform.
By registering an account, logging in, or using any myluky service, you automatically agree to be bound by all terms and conditions stated in this document. This agreement takes full effect and cannot be unilaterally withdrawn once use has begun.
Myluky reserves the right to update or modify these terms at any time without prior notice. It is your responsibility to review these terms periodically. Continued use of the platform after any changes constitutes acceptance of the updated terms.
Myluky services are available only to individuals aged 18 and above. Registration by minors is strictly prohibited, and myluky reserves the right to close any account and forfeit any balance if this age requirement is not met.
Each user is only permitted to hold one active myluky account. Owning more than one account is a serious violation of these terms. myluky reserves the right to close all related accounts and forfeit any winnings or balances held within them if this violation is detected.
You are solely responsible for ensuring that all information provided during registration is accurate, complete, and up to date. This includes your full name, date of birth, phone number, and payment details. False or inaccurate information may result in account suspension or closure.
To protect the platform and comply with international regulations, myluky carries out an identity verification (KYC) process before your first withdrawal is processed. Required documents include a valid government-issued ID or passport, along with a selfie for identity confirmation. This process is typically completed within 24 hours.
You are solely responsible for all activity that occurs in your account. Your password must be kept secure and must not be shared with anyone. myluky will not be held liable for any losses arising from a shared or stolen password.
Myluky accepts a variety of payment methods including DuitNow, local bank transfer (FPX), Touch 'n Go eWallet, GrabPay, Boost, and cryptocurrency. All transactions are processed in Malaysian Ringgit (MYR) except for crypto transactions.
Minimum and maximum deposit limits vary depending on your chosen payment method. myluky reserves the right to set different deposit limits for different users based on risk assessment and VIP tier.
Users are solely responsible for any tax obligations arising from winnings earned on the myluky platform. myluky is not liable for any taxes or penalties related to a user's activity on this platform.
All bonuses and promotions at myluky are subject to rollover requirements stated at the time the bonus is awarded. Rollover requirements must be fully met before any bonus-derived funds can be withdrawn. Failure to meet the rollover requirements means the bonus portion will be forfeited, while the original deposit remains withdrawable.
Each promotion or bonus may only be claimed once per account, per IP address, per device, and per phone number. myluky reserves the right to reject or cancel bonuses if abuse or bonus fraud is suspected.
The myluky VIP Program has four tiers — Silver, Gold, Platinum, and Diamond. Upgrades happen automatically based on cumulative deposits and specified activity requirements. myluky reserves the right to modify or terminate the VIP Program with reasonable notice to affected members.
All games at myluky use a Random Number Generator (RNG) that has been independently audited by an accredited body. This ensures every game outcome is truly random and cannot be manipulated by myluky or any player.
In the event of a technical error, system disruption, or software bug that affects game outcomes, myluky reserves the right to void the affected bets and refund the wagered amount to the player. Winnings obtained through an obvious technical error will not be honoured.
For sports betting, all bets accepted before an event begins are final unless the event is postponed or cancelled in accordance with the established rules. Bets placed on events that have already started or concluded will be automatically voided.
The outcome of all games recorded by the myluky system is final and binding. Any dispute must be submitted within 48 hours of the relevant game taking place.
Myluky is committed to responsible gaming and provides a range of tools to help users manage their gaming activity. These include personal deposit limits, loss limits, cool-off periods, and self-exclusion options.
If you feel that gaming has become a problem in your life, we encourage you to reach out to a local support organisation or use the self-exclusion feature in your myluky account. Any limits or exclusions you set yourself are binding and myluky will respect your choices without exception.
Myluky uses 256-bit SSL encryption to protect all users' personal data and financial transactions. Your data is processed in accordance with our Privacy Policy, which complies with international data protection standards.
Myluky will not sell, rent, or share users' personal information with third parties for marketing purposes without your consent. User information may be shared with competent authorities if required by law.
Myluky reserves the right to suspend, restrict, or close a user's account without prior notice under the following circumstances:
In the event of account closure due to a terms violation, myluky reserves the right to withhold any balance connected to the activity that breached those terms. For account closure requested by the user, any eligible balance will be processed for withdrawal once the review is complete.
Myluky provides its gaming platform on an "as is" basis and makes no express or implied warranties regarding platform availability, accuracy of information, or the platform's suitability for any particular purpose.
Myluky is not liable for any losses incurred by users as a result of:
Myluky reserves the right to modify, add, or remove any part of these terms and conditions at any time. Significant changes will be communicated to users via email or in-account notification. Continued use of the platform after such changes constitutes acceptance of the updated terms.
These terms and conditions are governed by the applicable laws of the jurisdiction in which myluky is registered. Any dispute arising from or relating to these terms shall be resolved through arbitration or a court of competent jurisdiction.
If you have any questions about these terms and conditions or need further clarification, myluky's customer support team is available 24/7 via live chat in our app or on our website.
Our terms are more than a legal document — they reflect our genuine values and commitments
We write our terms in plain language — not confusing legal jargon. Every rule has a clear purpose and is explained in a way you can understand.
All terms are designed to protect our users, not just myluky's interests. Our no-fee withdrawal policy, transparent bonus conditions, and self-control tools reflect this commitment.
Myluky continually reviews and updates our terms to ensure they remain relevant, fair, and compliant with the latest industry regulations. Users will be notified of significant changes.
Every complaint is handled fairly and transparently. Our team reviews all disputes based on facts and evidence, and decisions are clearly explained to users.
Myluky's support team speaks Malaysian English and is ready to help you understand any confusing terms or policies. No question is too small for us to assist with.
Myluky operates in accordance with internationally recognised security and fairness standards, including regular game audits and compliance with anti-money laundering regulations.